Frequently Asked Questions?

Who can sign up for the courses?

ANYONE! These courses are set-up so that they assume you have little to no knowledge in the particular subject matter.  They are open to ALL student regardless of major and classification.

Are there prerequisites for any of the courses?

NO! These courses are set-up so that any student regardless of major, classification, and/or prior experiences can enroll and expect to do well.

How do I register for these courses?

You register for the web-based online courses just like you would for any on-campus course.  The online courses are designated with a section number of 700.  For instance the course numbers and section numbers that you would register for are:

KINE 217-700 for the Foundations of Sport Management course

KINE 489-700 for the Diversity in Sport Organizations course

Do any of these courses meet the core requirement?

YES!  KINE 489: Diversity in Sport Organizations qualifies 3 hours toward the Social and Behavioral Sciences core block. 

What kind of response time and feedback can I expect from my inquiries about the course?

You are guaranteed a response from every e-mail that you send your instructor within 24 hours.  If for some reason that your instructor may be away from his/her e-mail for more than the 24 hour period, then you would receive a vacation response stating when the professor would be back.  Then you could expect a response from the professor within the 24 hours of the date that the vacation response indicated that they would return.

We want you, the student, to never feel that you do not have a voice or that no one is there to help you if you have a technical problem or a problem in understanding the course content.  Your instructor is always very happy to meet with you, e-mail you, and/or discuss via the phone anything related to the course topics.  We assure you that we are here to assist our students and enable them to do as well as possible in all of our course offerings.

I live outside the College Station area and am not able to make it to campus for a test. What are my options?

Arrangements to take the test at another site can be made if a request is made justifying why the student cannot take the exam on campus.  If a student cannot make it to campus for the test the other option is to have a proctor administer the exam.  The student has to locate and arrange the test with the proctor and submit their name and the test date/time for approval by the course professor at least one week prior to the on-campus exam date. 

Will I have any interaction with my professor?

YES! You can have as much interaction with your professor as you want.  Our course instructors are here to meet your needs, answer your questions, and encourage you.  Our professors are happy to meet with a student at any time and will gladly provide any technical assistance, further discussion on content matters, or whatever the student needs.  The courses are for you, the students, and our goal is to make this as pleasurable of a learning experience that we can.  From the beginning, you will have all of the contact information for your professor and can e-mail, call, or stop by their office to meet with them.  Also, at the beginning of every semester we hold optional orientation session to explain everything about the course, and it also allows time for our professors to meet and get to know you, the student.

What is my user id and password so that I can access the course content?

Once you are enrolled in the course, the professor will e-mail you your user id and password to your neo e-mail account.

I cannot log in to the website. What might be the problem?

You must access the site through Internet Explorer.  (Netscape has produced numerous errors with the web site and that can result in log-in failures.  Due to being proprietary software, AOL and other internet providers have difficulties with the log-in.  You can still use AOL or other IPs to access the web, just open your internet explorer once connected.)

The user id section is case sensitive and all of the letters used in the user id and password are lowercase.

If the computer ask you to enter a domain name, please try the following:

1)  Try submitting without entering anything, if this fails go to step 2

2)  Try typing hlkn.tamu.edu

If you have tried all of these things, and are still having errors please contact your instructor for technical support.

I do not have Adobe Acrobat to read the syllabi. How can I get this free of charge?

 You can download Adobe Acrobat Reader free of charge from the following website:

http://www.adobe.com/products/acrobat/readstep2.html

The PowerPoint slides on the screen appear large. How can I view the whole slide without scrolling down or across?

This is a rather easy problem to solve.  You just need to adjust your resolution size on your computer.

If you are not on a computer in the on-campus computer lab, you do this by right-clicking on the desktop.  Once you do this, then click on properties.  Then click on the settings tab.  Then adjust your screen resolution.  The higher you set your screen resolution the more of the screen you will see.

IF YOUR ARE IN A OPEN ACCESS LAB ON THE A&M CAMPUS:  Click on the Screen Resolution Setup icon which can be found on the desktop.  Then adjust your screen resolution.  The higher you set your screen resolution the more of the screen you will see.

When I am trying to view the lecture, all I see is a grey screen with a red X in the corner. Why is this happening?

There are four possible reasons for this result:

Cause #1:
The most likely reason for this behavior is that you do not have Java installed on your computer.

You can download and install the Sun Java at this address:
http://www.java.com/en/download/windows_automatic.jsp

Cause #2:
Another possible cause for this behaviour is that you do not have Java enabled on your computer.

To verify if this is the case, do the following in Internet Explorer:

Select the Tools Menu -> Internet Options -> Advanced Tab

Once you are in the Advanced Tab of the Internet Options dialogue box, scroll down to the setting for: Microsoft VM.

To enable the Microsoft VM check the "JIT compiler for virtual machine enabled" checkbox, this requires a restart of the browser, not the computer:

You can also opt to select the "Java console enabled" checkbox which will allow you to see any error messages that may be produced by the Microsoft VM.

Alternatively, if you have the Sun version of Java then find the Java (Sun) entry in the list and check the "Use Java 2 v(version number) for <applet>" checkbox, this requires a restart of the browser, not the computer:

If you do not see either of these option listed, then you do not have Java installed. Please refer to Cause #1 above.

Netscape and Opera ship with Java but it needs to be explicitly selected for installation during the browser installation.

Cause #3:
The third possibility is that you have both Microsoft and Sun's versions of Java installed and enabled on your computer and they are conflicting with one another.

To solve this issue, follow the steps in Cause #2 and select only one version of Java to use; Sun's or Microsoft's.

Cause #4:
The final possibility for this behavior is that your version of Java may be corrupt.

To solve this issue, uninstall your current version of Java (if possible) and then download a new version from Sun following the instructions contained in Cause #1.

I am trying to view a lecture, but nothing is playing. I know that my web browser is Java enabled. What could this be?

Your web browser has a storage facility on your hard drive that stores graphics and text from web sites that you visit. This storage facility is called the cache, or Temporary Internet files. The reason web browsers have a cache is that it is quicker and easier to load images, etc. from cache on your hard drive than downloading them again. Over time, your browser's cache gets full and the information gets outdated. This can cause problems with Java applets that can result in your Impatica movie freezing or not playing at all. The solution to this is to clear cache and reload the page. If this does not work, try clearing your cache, closing your browser and then revisiting the page.

Nescape 4.x or greater

1. Select Edit, then click Preferences.
2. Select Advanced, then click Cache.
3. Click on Clear Memory Cache and Clear Disk Cache buttons to clear the cache.

Internet Explorer 4.x or greater

1. Select View (or Tools if you are using IE 5.x), then click Internet Options.
2. Select the General Tab.
3. Click on the Delete Files button to clear the cache.

AOL>

1. Select Settings, then click on Preferences.
2. Select Internet Properties (WWW).
3. Select the General tab and click on the Delete Files button to clear the cache.